Heather Lin Xiamen City, Fujian phone:(0) 13799******e-mail:lyj0102****@***.*** Personal Details:Age:26 Sex: FemaleExpected Salary: face to face negotiation is preferred. errorobjective : Customer Service Representative in the foreign trade business Or Translator where my 4 years of progressive experience in the industry can add value to a customer-centric team." Abilities : 4 years of customer service/sales coordinator. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. Proficient in the use of MRP. Highly productive in the use of Office 2003 Professional. Self starter with a can do attitude. Employment History : TsannKuen, zhangzhou, 2006.7 - Present Sales/Coordinator New projects follow-up (e.g. Slow cookers, Towel Warmers, Grills) ² ID→Mock up→Working sample→Tooling→EB/MB→Agency Approval→Pilot Run→Packaging Artwork→Mass Production→Shipment ² Push and coordinate with customer/engineers to ensure target ship date Supply Chain Planning via MRP ² Order forecast→Long lead time materials planning ² Purchase order management in my hand about $10,000,000 in 2007 ² Offer and cost adjustment via BOM review ² AR supervision ² Cost Down /Running change follow-up till confirmed Others Factory audit arrangement Customer reception and meeting discussion Goods Inspection follow Attend private show in Canton Visit customers in Shenzhen Unita Co., Ltd, Zhangzhou, 2004.11 – 2006.4 Customer Service Representative Sort out and contact potential customers from Cologne fair/Canton Fair for business chance ² Product demo.→offer→sample→factory audit→project confirmed→order ² Ever develop a new customer from Russia via Canton Fair Order Management via ERP ² PI→production release→follow up→delivery→forwarder contact→shipment ² Submit document→payment confirmed→close the order Customer complaints Daily meeting record and reports Education : Fujian Normal University Undergraduate with English Major, 2004 CET-6, TEM-4 简 历姓 名： *** 性 别：女 民 族：汉出 生：1982.11 身 高：160CM 体 重：54KG毕业学校：福建師范大學主修专业：英语（外贸方向），第二外语日语特长特点：通过英语专业四级和大学英语六级认证。能讲一口标准流利的美式英语，熟练英语听说读写译。欲求职位： 对外贸易：业务,翻譯 ,营运,采购,其它类联系方式：01379******* 工作年限： 4年 职　　称： 无职称 求职类型： 全职 可到职日期： 6月20日 月薪要求： 面议 希望工作地区：廈門工作经历： 2004.11-2006.4 漳州優耐德工業有限公司 外貿助理。主要负责国外工程師和工厂开发人员的交流沟通，工厂出货进度跟踪，和客户业务邮件联络、提供客户咨询、报价等。在公司近两年时间，熟悉家具用五金配件运做流程和管理模式。2006.7-至今 燦坤集團 新產品專案和營業。主要负责小家電美國市場銷售、國外客户服务工作及新產品導入的运做。和公司各部門RD,QC,裝配生產和零件部門及時准確傳遞客戶的需求.配合副總處理客戶接待和拜訪.