Position Summary:
To drive excellent customer experience through:
1. Excellent customer issue or complaint fixing.
2. Smooth communication channel with relevant dept and other team.
职位描述：
通过以下方式提高客户期望值：
1.很好的解决客户问题和处理客户抱怨。
2.和相关部门或其他团队进行流畅的沟通。
3.熟悉excel ( 尤其是表格) , 会用" 宏" 。
Responsibility:
1. Identify customer issue owner and make corrective action.
2. Works and lines with other relevant dept on issue fixing.
3. Fix complaints.
4. Critical customer issue management.
职责：
1.对客户问题负责，并用正确的方式解决客户所提出的问题
2.协同其他相关部门解决问题
3.处理客户抱怨
4.判断和处理客户问题。
Requirements:
1. At least 1 years working experience in customer service, IT industry would be prefer.
2. Good analytical skills, logical common sense & strong communication skills.
3. Good oral & written English and Mandarin.
4. Familiar with software reporting tools esp. PowerPoint, Excel...etc.
要求：
1.至少有一年客服工作经验，IT 服务行业者优先。
2.较好的分析技巧，逻辑思维和很好的沟通技巧。
3.较好的英语和普通话读写能力和口头表达能力
4.熟悉报表工具如PowerPoint, Excel等