Specific Responsiblilties:
1. 100% understand all kinds of local charges, apply to every shipment and input in system appropriately;
2. Always follow policy and strategy set by company;
3. Coordinate with Finance department of account profits;
4. Consider everything you do as customer service, recognize and treat both overseas and local clients as true clients, that should receive the best possible customer service, follow up on their true needs and work to enhance our business relationships with all parties
5. Following customer services behaviors will be measured: Email attendance/Telephone manner/Complaint Handling/Counter realted/Timely follow up clients" requests/Proactiveness information provision/General customer oriented.
Requirements:
1. Adhere to and follow the service standard for SOP/IOP, strive for operational excellence with no service failures.
2. Coordinate with carriers, subcontractors, destination offices, overseas,supppliers and local clients using good communication manners to ensure a WORLDCLASS operation.
3. Ensure business emails are timely attended and handled. Follow 24 hours rule
4. Follow and adhere to finance deadlines and measurements; ensure NO outstanding payment and that all A/R care collected with in 30 days
5. Continuously evaluate operating procedures (hereunder SOP) implement/pursue any potential improvements; any service failure that result cost to MLOG will report to team leader immediately