职位描述：
工作地点：厦门DELL
职位职责和职位要求(Job Responsibilities & Requirements)：
要求：
1.普通话标准，或广州话标准
2.良好的沟通表达和分析能力
3.英文读写良好
4.至少一年以上客服相关工作经验，有IT工作背景优先
5.打字速度》=70/m
有意者将简历发至job18@goldweb.com.cn（请标注应聘职位）
Position Summary:
To drive excellent customer experience through:
1.Excellent customer issue or complaint fixing.
2.Smooth communication channel with relevant dept and other team.
Responsibility:
1.Identify customer issue owner and make corrective action.
2.Works and lines with other relevant dept on issue fixing.
3.Fix complaints.
4.Critical customer issue management.
Requirement:
1.At least 2 years working experience in customer service, IT industry would be prefer.
2.College degree or above.
3.Good typing skill, 》=70 character / minute.
4.Good analytical skills, logical common sense & strong communication skills.
5.Good oral & written English and Mandarin.
6.Familiar with software reporting tools esp.PowerPoint, Excel...etc